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What information should I send when I report an issue?
What information should I send when I report an issue?
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Written by Sales
Updated over a year ago

You can contact our support team via the chatbox on our website: www.goproxy.com or email: [email protected]. Then, you can provide the information below to customer support.

1. Registered email or user ID:

2. Target address:

3. Product type:

4. Type of issue:

5. Problematic IP and port:

6. Problem description:

7. Time of occurrence of the issue:

(Note: Specify whether the issue is related to the program, third-party software, or fingerprint browser. Also, mention the product type, such as dynamic API extraction, tunnel forwarding, or data center. If there is a program error, please provide the error message, and provide as much detailed information as possible in the problem description.)

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